taunta писал(а):
В общем, ай нид хелп .... свободно владеющие инглишем, помогите если будет свободная минутка.... Люфты мне не отвечают ... со мной тут один товарищ поделился опытом о похожей ситуации .... вот выдержка из его письма:
........получил ответ, что фидбек зарегистрирован. Через две недели неответа переслал письмо по адресу fluggastrechte@lba.de копия люфтам следующего содержания:
Dear Luftfahrt-Bundesamt support team.
I am asking for your help as your organization is a German National assistance service for air passenger rights by EU 261.
On 18 February my flight LH1464 operated by Lufthansa AG was rerouted back to Germany. Pilot announced technical failure of air conditioning system. Total delay to destination GOJ airport with rerouting via DME 19 hours.
On 27 March I sent a request for compensation and did not receive any official answer from Lufthansa.
Could you please check my case and provide information about my rights for compensation and the correct way to solve it.
I attached a copy of my original email to Lufthansa, boarding passes, complaint form and ID.
Thanks for your help
Best regards
В тот же вечер покупателю билета позвонили, принося всяческие извинения, сообщили, что деньги будут переведены по курсу на рублевый счет в течение месяца. Деньги пришли через неделю.Я вот думаю... как мне бы про свой случай пограмотней написать ....
Отличная идея, мне она в голову не приходила. Просто забыл о существовании организаций помощи пассажирам в применении Директивы 261, хотя ЕС обязывает каждое государство создать такой орган.
Вот они:
http://ec.europa.eu/transport/themes/pa ... bodies.pdfСпасибо, Кирилл (taunta). Коллеги, обратите внимание на этот список в пдф-файле по ссылке. Там все национальные организации ЕС, в которые вы можете обратиться с претензией, в частности в случае невыполнения перевозчиком своих обязательств по Директиве 261.
А вот общее наставление о том, что делать в случае нарушения ваших прав, и перевозчик не удовлетворяет ваше требование:
http://www.airpassengerrights.eu/en/how ... plain.htmlНу а написать -- это ж элементарно. Просто поменять соответствующие места, относящиеся к сути проблемы, в письме своего приятеля. Ниже готовый вариант.
) Чуть отредактировал.
Dear Luftfahrt-Bundesamt support team.
I am asking for your help as your organization is the German National Enforcement Body under
Regulation [EC] 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91.
My name is Kirill .... My wife Irina ..... , My friends Andrei V..... and Marina V.... were booked on a Lufthansa flights from TXL LED LH 183 and FRA LED LH 1436 on August 24 2015.
On August 24 our flight LH 183, scheduled at 10-45 and operated on the route Berlin DE Tegel-Frankfurt (TXL-FRA), was delayed due to technical problems, and landed in FRA in 13-00, so that we missed the connecting flight LH 1436 Frankfurt Saint Petersburg (FRA- LED), due to depart 13-20.
We were given boarding passes for the flight LH1438, which departed at 17-20.
According to Art 7 (1) (a) of the Regulation each of the passengers mentioned above is entitled to the compensation at the amount of EUR 400.
On (дата) I sent a request for compensation to Lufthansa customer service team.
On (дата) I received an answer from _____________ . The air carrier denied compensation on the ground that the delay of the flight LH 183 was due to an unexpected technical defect which occurred during positioning the aircraft on the ramp. Therefore the carrier confirmed that the delay was caused by a technical problem.
On (дата) I sent a new request where I cited the rulings of the European Court of Justice C-402/07, C-432/07 (Sturgeon v Condor/ and Böck v Air France, ECJ 19 November 2009) in which the Court affirmed that an air carrier cannot rely on a technical problem as a defense from a claim under the Regulation(EC) No 261/2004. The Court made clear that a technical problem which leads to the cancellation or delay of a flight is not covered by the concept of ‘extraordinary circumstances’ within the meaning of that provision.
On these grounds I asked to reconsider my case. However, I have so far recieved no answer from Lufthansa customer service team.
Could you please provide assistance to me and other passengers mentioned above in enforcing our rights according to the Regulation EC 261/2004?
Attached to this letter please find a copy of our electronic tickets, bookings, emails to Lufthansa, their reply, boarding passes, .....
Thanks for your help
Best regards
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